LiveHelpNow

Our CEO, Michael Kansky recently connected with Omer Khan of SaaS Club. The two discussed other great topics, such as the slow burn in business, plateauing, pricing mistakes and other realities of running a successful SaaS business. Tune in to listen! It's good stuff!... https://saasclub.io//building-slow-burn-saas-business-wi/

Showing empathy through text is not an easy task. One agent does it so well, she wins awards. Meet Stephanie, a little boy's superhero and read the story of how she saves the day time and again for all of the customers. https://bit.ly/3cWYMRG #CX #customerservice

In an ideal world we would all be surrounded by people who supported our every endeavour. In the real world, we sometimes have something better - challengers. So take that energy and run with it! #mondaymotivaton What are your goals this week?

Have you hear about our new SMS feature yet? Our SMS-to-text has been around for a while. It has allowed customers to initiate text messaging with agents. Agents and customers could also transfer their in-chat conversation to text at any point during their communication. The new proactive SMS function takes this feature a bit further. Now agents can text customers directly at any time as long as they have their SMS number.... A happy customer reported back already with praise of the SMS feature! Want to learn more about what's new and upcoming at LiveHelpNow? Check this out: https://bit.ly/2KUQUph

Social media customer service is huge in 2021. In a guest post Stefan Smulders of Expandi shows three great ways to improve #customerexperience https://bit.ly/3vsHF2n ReferralCandy Shep Hyken Instasize